Define the order handoff
Tapit describes Selfit as an independent self-ordering platform that can integrate with POS systems. Orders are pushed to the existing POS in real time, supporting the existing workflow, accounting and reporting.
That is the starting point for an integration discussion. It is not confirmation that a particular POS version, payment provider or custom workflow is already supported. Provide the exact products and versions in your current estate.
Agree where each record comes from
| Record | Decision to document |
|---|---|
| Products and modifiers | Which system owns IDs, descriptions and available options? |
| Prices and tax | Where are prices calculated and which location rules apply? |
| Availability | How is a sold-out item removed from ordering? |
| Payment status | Which event permits an order to enter preparation? |
| Refunds and cancellations | Who can act, and where is the transaction reconciled? |
| Reporting | Which identifiers connect a kiosk order to its payment and POS record? |
Ask for a diagram with the actual systems named. Keep fuel-payment processing outside the kiosk specification unless it has been explicitly included and demonstrated.
Test failure paths
- A payment is declined or the customer walks away.
- The POS is temporarily unavailable.
- The network drops after payment but before confirmation.
- An order appears to have been sent twice.
- A customer requests a partial refund.
- A menu update arrives during trading.
For each case, agree what the customer sees, what staff see and how the transaction is recovered. Offline ordering and payment behaviour must be confirmed for the proposed installation.
Bring the right people to the review
Include the POS provider, payment provider, store operations and the Tapit implementation team. Give each party a named owner and a written acceptance test. Ask about version upgrades, credentials, access permissions and the support boundary between suppliers.
Send Tapit your POS name and version, country, payment provider, number of locations and a sample menu to start a useful discussion.
Discuss this with Tapit
Tell us about your stores, your current setup and the problem you want to solve.
Discuss your operation